ITIL V3 : Livres
Vous trouverez ici les 5 livres définissant l’ITIL v3 ainsi que son livre d’introduction
| Cycle de vie des Services Service Lifecycle Date de parution : 31/08/07 |
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| Conception de Services Service Design Date de parution : 30/05/07 |
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| Transition de Services Service Transition Date de parution : 30/05/07 |
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| Stratégie de Services Service Strategy Date de parution : 30/05/07 |
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| Exploitation de Services Service Operation Date de parution : 30/05/07 |
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| Amélioration Continue des Services Continual Service Improvement Date de parution : 30/05/07 |
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Très bon site , mes félicitations!
It is important to note that most of the processes defined do not get executed within only one lifecycle phase. As an example:
Service Strategy Phase: Determine the needs, priorities, demands and relative importance for desired services. Identifies the value being created through services and the predicted financial resources required to design, deliver and support them.
Service Design Phase: Designs the infrastructure, processes and support mechanisms needed to meet the Availability requirements of the customer.
Service Transition Phase: Validates that the Service meets the functional and technical fitness criteria to justify release to the customer.
Service Operation Phase: Monitors the ongoing Availability being provided. During this phase we also manage and resolve incidents that affect Service Availability.
Continual Service Improvement Phase: Coordinates the collection of data, information and knowledge regarding the quality and performance of services supplied and Service Management activities performed. Service Improvement Plans developed and coordinated to improve any aspect involved in the management of IT services.
Hi,
I ,have worked with itil, it was helpful to my company.
Thanks
Hi
Please do you know how to have these 6 books in french else in english ?
Savez vous comment se procurer ces livres en français ou à defaut en recevoir une copie en anglais ?
Bonjour,
Pouvez-vous me dire comment avoir ces livres en français
Bonjour,
Je suis sur un poste où il faut des connaissances sur Itil.
Pourriez-vous me faire parvenir une copie?
D’avance merci,
Cordialement,
Michel
Michel,
ces livres ne sont pas libres, ils doivent être achetés.
Désolé
Bonjour Sonnet,
je ne connais ces livres qu’en Anglais
ITIL in french, great !
Excellent modèle pour la gestion des services