EyesOfNetwork ("EON") is the open source solution combining a pragmatic ITIL processes and the technological interface for their application. EyesOfNetwork Supervision is the first brick of a range of products built around event management, availability, and problems of capacity.
ITIL V3 Glossary
Glossary in pdf format
ITIL V3: French-English Dictionary
ITIL documentation is often in English, a glossary may be useful ...
ITIL V3: Books
Here are five books defining the ITIL v3 and its introductory book
In practice, ISO 27001 or ISO 27002?
These two standards are subject to continuous improvements, particularly through the work of French scholars recognized in the field of computer security. These are concrete and applicable standards.
Itil V3: Understanding of roles
ITIL version 3 complete its approach by introducing a number of new roles in the 5 process areas covered by the repository. 1 - Overview of Roles SERVICE STRATEGY: IT Steering Group (IT Steering Group (ISG)): The Steering Group IT defines the direction and strategy [...]
ITIL V3: Continuous Improvement of Services
1. Missions and Objectives 1.1. The mission CSI (Continual Service Improvement) is the counterpart Management Systems as described in the standards. In version 2 of ITIL that role is filled by the Service Level Manager. The CSI is a team: Monitors the alignment of services to the needs brought up by the Business [...]
ITIL V3 Service Operation
1. Mission & Objectives The process area Service Operation aims to implement the necessary means: In Support Services, A coordination of all activities of operational maintenance, compliance with the SLA engaged on the Services, to ensure that the Service is provided and supported, [...]
